While logging into iTrustCapital is generally straightforward, users may occasionally encounter issues. Here are some common problems and their solutions:
If you forget your password, click on the "Forgot Password" link on the login page. Follow the instructions to reset your password, which typically involves receiving a reset link via email.
If you do not receive the 2FA code, ensure that your mobile device or email is functioning correctly and that you have a stable internet connection. If the problem persists, contact iTrustCapital’s customer support for assistance.
Repeated unsuccessful login attempts can result in an account lockout. If this happens, follow the on-screen instructions or contact customer support to regain access.
Sometimes, browser settings or cache can cause login issues. Try clearing your browser’s cache or using a different browser to log in.